Our shoppe at the NY Renaissance Faire The Scribe PO Box 148 Westtown, NY 10998 webmaster@scribestuff.com We are a family run business & do not keep a warehouse full of inventory. Many of our items are made per order and hand assembled. SHIPPING AND HANDLING. All orders shipped via US Postal Service. Allow 2-3 weeks for delivery in the continental United States and longer for Canada. Call for Priorty Mail shipping rates. We will notify you if an item is temporarily out of stock. USA - Shipping Rates 0 to 11.99 -$6.00 $12.00 to 19.99 - $8.00 $20.00 to 29.99 - $10.00 $30.00 to 49.99 - $12.50 $50.00 to 74.99 - $15.00 $75.00 to 99.99 - $17.50 $100.00 to 149.99 - $19.00 $150.00 up - $21.50 CANADA - Shipping Rates $0 to 19.99 - $10.00 $20.00 to 49.99 - $14.50 $50.00 to 74.99 - $17.00 $75.00 to 99.99 - $19.50 $100.00 & up - $22.00 webmaster@scribestuff.com SALES TAX. New York State Residents add 8.5% Sales Tax GIFT CERTIFICATES. Our Gift Certificates may be used for any purchase on this website or in our shop. They must have a valid PIN and may only be used up until there value has been met. We do not give refunds or do cash-in value gift certificates. Gift Certificates expire one year from time of purchase. You may use your Gift Certificate by letting us know your GC PIN in the comments section of your order form and we will manually adjust your orders total when we receive it or you can call your order in. CUSTOM ORDERS. Custom made orders require extra time to be made and are subject to the availability of materials and waiting list. CLEARANCE SALE ITEMS. Sometimes we may have a clearance sale. Items will be limited to a first come, first serve basis. WHOLESALE. Inquiries Welcome. Must have resale number. DAMAGED GOODS. All effort has been made to insure safe shipping of your items. Notify us immediately if there is a problem with you order or if anything is damaged. We will either re-ship the item or credit your account. RETURNS. In the event that a return is in order, please call and notify us that you are making a return within two days of receiving your order. Upon our receipt of merchandise we will either send agreed upon replacement or credit your account. CANCELATIONS. Customer has three days to cancel their order. Please provide reason for cancelation. The QUEEN'S GALLEY - You may use your Queen's Galley coupon by letting us know your Queen's Galley PIN in the comments section of your order form. For more information on the Queen's Galley, please check their website www.thequeensgalley.org